Transportation Director Not Available

Introduction

Hi, is [Director's Name] available by chance?

If the Director isn't available - which is most of the time, right?!?

Key Questions to Ask

1. Bus Fleet Size & GPS
How many buses do you currently operate? Do you have GPS on them and does that include your white fleet as well?

Follow-Up If They Say “Yes” for GPS
Great! Do you happen to know if you have a parent app with the GPS and if the students are swiping on and off the bus today?

2. Radio Coverage & Dead Spots
Another quick question—do you know if you're having any challenges with your 2-way radios or if you have dead spots or areas where they lose coverage, either on your regular routes or during field trips or sporting events?

3. Wi-Fi Availability on Buses
I promise, the last question—do you have Wi-Fi on your buses yet, or if there’s been any conversation about adding it?

Closing the Call

Express Appreciation
Thank you so much for your time, [person's Name]. This has been super helpful! I’ll reach back out for [Director's Name] later. Have a great day!

Tips & Tricks!

• Keep it Conversational: Make it sound friendly and natural, rather than a list of questions. Show curiosity rather than formality to encourage open responses.
• Take Notes: Document any responses, even partial answers, as they can provide valuable insight for follow-up. Record them in HubSpot so you can easily reference them when you call back to schedule an appointment.
• Stay Flexible: If the receptionist sounds open, keep the conversation going. If they seem rushed, prioritize the most important questions.
• Be Polite and Thankful: Always thank them for their time and assistance, regardless of the outcome. A positive impression helps with future interactions. Always use their name and if when you call back, you reach the same person, say HI!  ____________, this is ________________, with Premier Wireless, is _____________ available. Build that relationship - it builds trust and trust generates sales!